Strategy - Attain the DNA of CEM

The objective of a CEM strategy is to integrate customer centricity as a part of a business' DNA.


CEM Training - Be a CEMPROSM

Raise the service awareness, commitment, competence and operational practices of all frontline employees.


Enlist a CEM Professional

Our Customer Experience Management professionals provide a rich suite of CEM consulting services that align your culture, products and operations.

Building Customers For Life Insights Direct to Your Inbox

Customer Experience Management Tools and Resources
View our NFSB Award Infographic
Northface ScoreBoard Award logo

Announcing the 2016 Award Recipients!
The Industry Forum on CEM Best Practices in Customer Loyalty and Retention.
CEM Strategy Free Videos Learn from the experts.

Recent Blog Posts

15 Jun

How to Deliver Optimum Omni-channel Customer Service

Omni-channel was a big buzzword at Omega’s recent SCORE Conference, with so much focus lately on what it means to CX professionals. It’s no wonder, given how complex customer service has become with the number of touchpoints a prospective buyer can now experience t ...
Read more
30 May

SCORE Conference 2016 Highlights

SCORE Conference 2016, the annual industry forum on CX best practices, once again showcased leading experts in service and marketing who spoke on topics ranging from service revenue strategy and competitive analytics to change management practices and omni-channel strat ...
Read more
view our blog

BCFL Webcasts

Building Customers For Life Webcast Series
Driving Customer Centricity through Strategic Alignment and Senior Leadership
View Recorded
Building Customers For Life Webcast Series
CX Playbook Strategy...Included in Our DNA
View Recorded
Connect With Us