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About Us

The Customer Relationship Management Institute (CRMI) provides certified training and education services and employee recognition programs to foster excellence in customer relationship management strategy and implementation.

To do this, we develop and deliver seminars, webinars and training programs focusing on best practices in customer and employee satisfaction, loyalty and retention, as well as recognition programs that link to customer satisfaction and loyalty. Since 1999, hundreds of customer care and human resource professionals from scores of America's top companies have benefited from these comprehensive programs.

CRMI programs and services include:

  • CEM Professional Training through CEMPRO℠ Certification

    Choose the option that works best for you:

    • Using our off-the-shelf CEMPRO Certification Program for Advocates (key management personnel) and Customer-Facing Group (CFG) employees.

    • Auditing your internal or third-party training curriculum to meet CEMPRO certification requirements.

    • Customizing our program to meet your exact needs.

  • Employee Recognition and Reward Program

    • Linking employee recognition and rewards to increased customer satisfaction and loyalty.

  • SCORE Conference

    • Co-producer with Omega Management Group Corp. of this annual event dedicated to customer service and support executives who attend year after year to learn the latest best practices in Customer Experience Management (CEM) strategy from thought leaders in the industry.

  • CEMDNA Certified Partner Program

    • Third-party organizations licensed to market Omega's NorthFace ScoreBoard Award and CEMPRO training.

As the way we do business continues to evolve, it is more important than ever that your organization consists of highly skilled, highly informed, and highly involved employees who contribute to enhanced productivity, profitability, and competitiveness.

CRMI provides the connections your organization needs for both personal and professional development. Our organization is dedicated to providing educational programs and networking opportunities that enhance the success of executives, managers and professionals involved in developing and managing a CEM strategy for their companies.

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