ACIST Medical Systems
Two-Time Recipient of the NorthFace ScoreBoard Award
Key Take Away:
"ACIST has started to develop its CEMDNA maturity and move from an engaged to a customer-centric organization...we learned that "responsiveness" was most critical to our customers...creating visibility and ownership at various levels in the organization allowed this success...driving customer experience management into the organization has played a key role in exceeding customer satisfaction..."
"Since we began using Omega's customer experience management programs, we have been able to implement customer satisfaction plans targeted to improve weaker areas as identified by our customers. Such plans improve not only customer satisfaction, but also process efficiencies and cost reductions. Having immediate customer feedback provides value beyond belief we are able to proactively follow up with customers who provide below expectation results. Ultimately, we are able to use our results to promote and sell the value of service to our customers. We have aligned with our sales reps to sell service contracts at the time of equipment sale locking in revenue year after year and providing savings to our customers in turn. Our NorthFace ScoreBoard Award and associated marketing material also serve as great sales aids!"
Senior Director of Global Service
About ACIST Medical Systems:
ACIST Medical Systems provides contrast delivery products and services for radiology
and cardiology, enabling greater ease and control in obtaining the quality images
clinicians rely upon to provide the best patient care possible. We understand that each image is a unique opportunity for the patient and for the clinician. Therefore, we are relentlessly "in pursuit of the perfect image" through continuous research and development of new products and technologies supporting today's needs and anticipating those of tomorrow. In your pursuit of the perfect patient image, insist on ACIST®.
View ACIST Medical Systems' NorthFace ScoreBoard Award press release.
View our Voice of the Customer (VoC) video.
View our Case Study.