Omega Blog

How to SCORE Winning Business Strategies

Posted on 27 April, 2015

Business Strategies

Whether you are new to SCORE or have joined us before, you can’t afford to miss our 13th annual customer service industry event, taking place on May 20-22, 2015 at the Seaport Hotel in Boston. SCORE Conference topics are always selected to both strengthen current CEM strategies and inspire new ideas for attendees. Below are some of the reasons our attendees continue to return to this exclusive event.

Thought Leadership

With over 30 customer loyalty experts speaking on topics that address both CEM strategy and customer operations, SCORE is the only forum where you can gain in-depth insights about the keys to your success from the best and brightest in the industry.

Workshops, Presentations & Keynote Sessions

You will be inspired and empowered to implement what you’ve learned through our series of workshops, presentations and keynote sessions that feature these major components of a CEM Strategy.

Case Studies

Learn the secrets to successful CEM program design and implementation directly from service organization executives who have already done it. You will come away with practical know-how that you can apply immediately to your own company initiatives.

CEM/CRM Solutions in Action

Meet SCORE sponsors and partners who will be demonstrating their latest tools and technologies to help you work smarter and more cost effectively to consistently exceed your customers’ expectations for service quality.


Throughout SCORE 2015 you will be able to connect and share ideas with other customer service professionals in an informal and relaxed atmosphere. Join your peers who have earned our prestigious industry awards for outstanding customer service.

If you are interested in attending SCORE Conference 2015, you can register here for a one-day or three-day pass. Nowhere else will you find a select group of best-in-class industry leaders who present innovative and proven strategies for driving customer satisfaction, customer loyalty and employee engagement.