Omega Blog

Create a Positive Customer Experience

Posted on 24 March, 2015

Positive Customer Experience

When it comes to customer experience consulting, nobody comes close to the professionals at Omega Management Group Corp. We help you with your biggest customer experience management questions concerning linking customer satisfaction with increasing revenues, driving customer loyalty, winning back lost customers, and more. Find out how you can guarantee a positive customer experience every time.

How it Works Most of our work begins with a Customer Experience Management CEMDNA Assessment. This is a baseline evaluation of your current customer experience management strategy and goals. In this process, we help to develop or refine your customer experience management strategy. What We Do •    Review ... Read More...

Employee Motivation Killers

Posted on 18 March, 2015

Employee Motivation KillerWe often speak about ways to motivate employees and create employee retention. However, as important as it is to know various strategies for employee motivation, it is equally important to learn what not to do. Here are workplace motivation killers to beware of. Negativity If you’ve been around someone with a bad attitude, you likely understand how detrimental that energy can be to your own work demeanor. Minimize the risk of employees spreading toxic energy through supervision and clear policies. Lack of Growth If employees aren’t growing, they are stunting others. There should be constant learning developments for the betterment of the team and ... Read More...

Why Your Business Should Value Customer Service

Posted on 12 March, 2015

Why Your Business Should Value Customer ServiceGood customer service is the oil that allows your business to function properly. To gain a better understanding of why it’s so essential, we’ve comprised a list of four reasons that will catapult customer service to the top of your to-do list. Staying Power Customers will always remember if your customer service was horrible, mediocre, or great. I’m sure you can think back to a time where you experienced stellar customer service and terrible customer service. These memories are as colorful as they are because your customers are actively interacting with your company representatives. If the interaction is good, the customer remembers ... Read More...

How Customer-Centric is Your Organization?

Posted on 05 March, 2015

create customer centric cultureTo provide superior customer service you need to start at home. By creating a customer-centric culture from the CEO down to your customer-facing employees, you will develop customers for life. Being customer-centric starts by placing the customer at the center of a company’s marketing effort, creating a positive consumer experience at the point of sale and post-sale.A customer-centric approach adds significant value to a company by enabling it to differentiate itself from competitors who do not offer the same experience. To achieve true customer centricity, you need to commit to a culture of customer success by engaging with customers, providing top-down support, ... Read More...

How Tibble v. Edison Teaches Us the Advantages of an Employee Reward Program

Posted on 26 February, 2015

How Tibble v. Edison Teaches Us the Advantages of an Employee Reward ProgramThis week, the U.S. Supreme Court takes on the case of Tibble v. Edison International, which could impact the way millions of American employees save for retirement. The case of Tibble v. Edison seeks to put pressure on companies to cut costs that go along with 401(k) retirement accounts. At the heart of the issue is the cost that the employees have to pay to invest in their company’s 401(k) plans. The broader implication of Tibble v. Edison winning this case is that employees will benefit from fees decreasing in plans. Studies show that employees who feel valued are motivated, loyal ... Read More...

Why CEM is the Glue to Your Organization’s Success

Posted on 19 February, 2015

Why CEM is the Glue to Your Organization’s SuccessBusiness executives know that key accounts are vital to a thriving bottom line. Customer satisfaction equals increased revenues, which is why we provide a baseline evaluation of your current customer experience management strategies to offer insight into where improvements can be made to make your business more successful. We help answer critical questions about engaging employees to drive customer loyalty, using analytics to gain an advantage over competitors, and most importantly, how to win back lost customers. Our work begins with a Customer Experience Management CEMDNA Assessment to evaluate management strategy and goals that address the customer experience. Omega Management Group’s customer ... Read More...

Attend the Oscars of the Customer Service Industry

Posted on 11 February, 2015

Attend the Oscars of the Customer Service IndustryIn 2000, Omega Management Group established the NorthFace ScoreBoard AwardSM program as the first award of its kind in the service industry to recognize organizations that focus on a deep commitment to being customer centric. Other organizations have since introduced similar customer satisfaction recognition programs, but none are based exclusively on customer ratings. Award recipients qualify by having measured their customer satisfaction levels throughout the calendar year in service categories that may include: Technical support Field service Sales process Account management Training Based on customer satisfaction survey responses, award recipients are those organizations that achieved a 4.0 or above out of a possible 5.0 score in the ... Read More...

Win Back Lost Customers with our Touchdown Tips

Posted on 09 February, 2015

Win Back Lost Customers with our Touchdown TipsIn the 49th Super Bowl between the Seattle Seahawks and New England Patriots, fans of both teams held their breath in the final 125 seconds as Tom Brady made a juggling catch and an end-zone interception on a pass resulted in a pivotal win for the Patriots. After losing to the New York Giants in 2008 and 2012, the New England Patriots exercised successful tactics that put them back on the turf-covered map in football fame. If your organization is struggling to come back from a customer deficit, practice Omega Management Group’s comprehensive marketing tactics to revive customer commitment, satisfaction and loyalty. ... Read More...

How to Win Repeat Business Through the Customer Experience

Posted on 12 January, 2015

Win Repeat Business Through the Customer ExperienceTechnology is developing at a rapid pace. From mobile applications to computer software, developers are personifying, streamlining, and advancing the customer experience. The latest method to influence customers is through customized product design. Learn how to market new products, engage with customers and customize products for increased sales. Omega Management Group suggests the following ways to maximize the customer experience to gain loyal customers.

Poor Performance

Customer satisfaction and company sales are directly influenced by product performance. An example where a product underperformed and drove sales south was the Blackberry 10, launched in 2013. CNBC reported the device was unable to access ... Read More...

Happy Holidays from Omega Management Group!

Posted on 30 December, 2014

happy_holidaysAs the year comes to an end, and everyone travels home for the holidays, we think about what we are grateful for. Our relationship with you is something we treasure and value. Thank you for the incredible opportunity to help service your needs. We wish you a very happy holiday and look forward to seeing and hearing from you in the New Year! Omega Management Group is your Customer Experience Management (CEM) partner. Empower your organization with the knowledge and tools for the ultimate customer experience. Build loyalty, drive revenue, and maximize client satisfaction with proven CRM and CEM strategies and ... Read More...