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CEMDNA Certified Playbook Partner Program

CEMDNA Certified Partner Program

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Featuring Playbook Partners

The CEMDNA Certified Playbook Partner℠ Program leverages two core service offerings: NorthFace ScoreBoard Award℠ Audit program and CEM Professional (CEMPRO Advocate℠) certified customer relationship training.


Our CEMDNA Certified Playbook Partner Program is built around our Customer Experience Management (CEM) strategy, which is designed to create a culture whereby making a commitment to customer and employee satisfaction becomes part of a company's DNA—hence the phrase CEMDNA.


The objective of the CEMDNA Certified Playbook Partner Program is to drive new revenue opportunities for the partner and for Omega through joint marketing and sales programs targeting each party's respective customer and prospect databases.


Our Playbook Partnership Program foundation has an annual financial commitment from each party that ensures a long-term, financially-beneficial relationship. The CEMNDA Playbook Partner Program is designed to leverage clients and prospects for the following firms:


  • CEM/CRM technology vendors

  • Market research firms

  • Third-party call centers

  • Social networking firms

  • Employee rewards firms

  • Public relations agencies

  • Training organizations

  • Independent consultants

  • Other service-oriented businesses

The program's core components are lead generation, marketing/branding, referrals, and revenue generation.


Learn more about our CEMDNA Certified Partner Program.


Interested in becoming a Certified Playbook Partner? Please contact Bill Bradley, Vice President, Playbook Partner Program, at 1-800-711-5196 or bbradley@omegascoreboard.com.




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