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About Us

Omega Management Group Corp. is a pioneer and recognized expert in developing and implementing customer experience management strategy programs that lead to increased product and service revenue and profits by focusing on customer experience and customer satisfaction. Founded in 1984, Omega was built on the entrepreneurial spirit of its founder, John Maraganis, who had been an innovator in helping to develop the first dedicated commercial, off-the-shelf, field service management software, "fieldwatch." From these early roots in the Customer Relationship Management (CRM) industry, Omega continues to be an industry leader and innovator while helping companies increase revenues and profits by enhancing the customer experience utilizing customer experience management strategies.

Omega's services are encompassed in our CEMDNA Playbook StrategySM:

Omega's innovative programs include:

NorthFace ScoreBoardSM Award: This program was established in 2000 to recognize companies that have developed world-class service organizations. The award recognizes organizations that not only offer exemplary customer service, but center their existence on a deep commitment to exceeding customer expectations. Due to its unique, customer-only vote criteria, the NFSB Award has been viewed from its inception as the only objective benchmark for excellence in customer service. Recipients of the award are acknowledged at our annual customer experience conference, SCORE.

SCORE Conference (Symposium for Customer Operations and Relationships Exposition): Held since 2003, this annual customer experience conference is the industry event where CRM executives from customer service, sales, marketing and human resources gather to focus on best practices in building customer experience management strategies to drive business growth through advances in customer and employee satisfaction and retention.

Certified Customer Experience Management Professional (CEMPROSM) Training: CEMPRO Advocate and CEMPRO Customer-Facing Group customer experience management training programs are delivered through our affiliate Customer Relationship Management Institute (CRMI). CEMPRO certification demonstrates mastery of best practices and uniform standards of excellence that apply to implementing and managing customer satisfaction/loyalty and employee engagement.

While every organization is different, each has a fundamental need to boost revenue and profits. Omega's customer experience management programs help clients reach these goals by implementing customer experience strategies regardless of fluctuations in the economy. We tailor our customer experience consulting strategies to your organization, allowing it to become a world class, customer-centric business that consistently exceeds customer expectations for service quality.

We work with clients ranging from Fortune500 companies to small-to-medium-size businesses. Let us help you incorporate customer experience management principles into your mission statement, making it an integral part of your company culture-your corporate DNA. By allowing us to set up a Customer Experience Management program for your organization, you will learn to utilize customer experience management strategies and principles to create memorable customer experiences for your clients, resulting in long-term customer loyalty.

Join such companies as GE Healthcare, Netezza, Kronos, Haemonetics, PegaSystems, Progress Software, Hewlett-Packard and Carl Zeiss Meditec whom we've helped achieve best-in-class, customer satisfaction, customer experience and customer-centric status through our various customer experience management strategies.

Contact Omega today to find out how our Customer Experience Management strategies can help you exceed your customers' expectations. Consult with a Customer Experience Management Strategist today.

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