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Pitney Bowes - North America Mailing


First Time Recipient of the NorthFace ScoreBoard Award




Key Take Away:

"Our customer feedback ecosystem for the field service team has really made a business impact. Our partnership starts with getting the best and most actionable customer feedback - at both a transaction and individual field technician level. The service team is excellent at using the data for ongoing individual coaching, measurement and improvement. We've also used our customer inputs to identify and eliminate the more impactful defects in our service delivery process. We aim to make processes easier, freeing up field personnel to focus more on quality service delivery. It's all about making sure our customers' mail operations are optimized and driving more business success for them."

Gael Lundeen
Vice President, Customer Experience



About Pitney Bowes - North America Mailing:

Pitney Bowes is a leading provider of customer communication technologies. A $5.3 billion company with 29,000 employees, we serve both large corporations and small-to-medium-sized businesses in more than 100 countries. Our software, equipment and services help businesses communicate more effectively in today's multi-channel environment, so they can build long-term customer relationships and drive profitable growth.




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