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SCORE Virtual Conference





May 22 - 26, 2017


Introducing our BEST OF SCORE Virtual Conference! Featured will be content from our annual CX conference, SCORE, as well as a handful of live webcasts--serving CX professionals responsible for driving superior customer experiences.

Save your seat today and enter the chance to WIN 1 out of 10 $25 Amazon e-gift cards by attending!


REGISTER NOW




ALL registrants will receive complimentary:





Learn how to build CX Strategy and train your employees in soft skills!



By registering, you will automatically be offered a special discount for our CEMPRO-Advocate and CEMPRO-CFG training programs.

CEMPRO-Advocate CX Strategy

Price: $1495
Discount: 20% off
per person for an individual registration or 40% off per person for groups of 5 or more.

CEMPRO-CFG Soft Skills Training

Price: $375
Discount: 20% off
per person for an individual registration or 40% off per person for groups of 5 or more.


Does your company provide world class customer service?



See if you qualify for the 2015 NorthFace ScoreBoard Award!

Join the companies whose CX Playbook Strategy is...Included in Our DNA℠




Service professionals with a focus on improving their customer experience management CX strategies will not want to miss this quarter's SCORE Virtual Conference!


Register to hear how you can leverage innovative, yet proven, strategies for driving customer satisfaction, employee motivation and rewards, customer retention, and customer loyalty.


View one of our past conference speakers!


Highlights of the SCORE Virtual Conference Include:



Keynotes
Customer Loyalty is Essential Measurement for Financial Success

Speaker
Diane Magers, Office of the Customer, AT&T
View from the Top - Building Customers for Life

Speaker
Corey E. Thomas, President & CEO, Rapid7
Customer Loyalty and its Impact on Shareholder Value

Speaker
Art Papas, Founder & CEO, Bullhorn


Live BCFL Webcasts
Using an Omni-Channel Strategy to Drive Customer Loyalty

Speaker
Colin Taylor, CEO, The Taylor Reach Group, Inc.
Journey Mapping the Customer Onboarding

Speakers
Dennis Gershowitz, VP, Service Strategies Practice, Anthony & Alexander Group, LLC
Employee Engagement & Training

Speakers
Bill Moore, VP, Employee Engagement, CRMI
Ingaging Leadership - 21 Steps to ELEVATE your Business

Speaker
Evan Hackel, Founder and Principal, Ingage Consulting


Past BCFL Webcasts
CX Training, Communities & Virtual Events to Drive Customer Loyalty

Speaker
Lance Simon, Executive Vice President, iCohere
How Service Performance Assessments Drive Improved CX

Speaker
Greg Coleman, VP, Strategic Programs, Service Strategies Corp.
CX Technologies that Drive Customer Loyalty

Speakers
Brian LaRoche, Product Marketing Manager, CallMiner
Scott Sobera, Senior Vice President, Help Lightning


"Best of SCORE" Lineup
KEYNOTE: Customer Loyalty and its Impact on Shareholder Value

Speaker
Art Papas, Founder & CEO, Bullhorn
KEYNOTE: View from the Top - Building Customers for Life

Speaker
Corey E. Thomas, President & CEO, Rapid7
PANEL: Building a Competitive Advantage Through Benchmarking and Analytics

Speakers
Justin Adams, Senior Director of Global Support Services; Alfresco Software, Inc.
David Licosati, Vice President, Sales and Business Development; Service Strategies
Kevin Scanlon, Senior Director, Total Customer Experience; EMC Corporation
PANEL: How CEM Change Management Drives CX

Speakers
Carol Esau, Vice President, Global Technical Support; Progress Software
Rob McCabe, Vice President, Global Customer Support; CA Technologies
PANEL: Engaged Employees are a Key Driver for Gaining Customer Loyalty

Speakers
Nadim Habib, Senior Manager, Worldwide Support; Nutanix
Jesse Hoobler, Global Director, Worldwide Software Support; Pitney Bowes
Erin McMillan, Vice President, Customer Operations; Cox Automotive
KEYNOTE: Customer Loyalty is Essential Measurement for Financial Success

Speaker
Diane M. Magers, CCXP, Office of the Customer; AT&T
PANEL: Omni-channel Strategy is Now a Required Component in all CX Strategies

Speakers
Chris Munshaw, Director, CX Consulting; Avtex
Elaine Cascio, Vice President; Vanguard Communications Corp
PANEL: Branding CX to Power Customer Acquisition—Retention—Growth—WinBack

Speakers
Tracy Steele, Vice President, Global Technical Support Services; NETSCOUT
Bob Thompson, CEO & Founder; CustomerThink Corporation
Daniel Woods, Vice President, Global Client Engagement; Concentrix
CASE STUDIES: CEMDNA Playbook Strategies

Speakers
Albrecht Mueller, Vice President, Services & Lifecycle Support; Bruker BioSpin
Julie Olveras, Director, Customer Engagement; Wolters Kluwer Health
Stephanie Sorrell, Director, Service Excellence; Mouser Electronics



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